- Technical support is available on our website as well as email 24 hours a day, 7 days of the week. Technical support is also available via telephone 8 hours a day Monday thru Friday from 10am to 6pm.
- Azure assists in monitoring Siox servers and databases, checks on the status, implements upgrades and changes.
- The response time for any production circumstance is 48 hours within the working week, Monday thru Friday.
- 4 hours of intervention time and 24 hours to work out the issue time are available within the business hours of 10am to 6pm, Monday thru Friday.
- Professional and Enterprise solutions will be defined within the frame of the contract.
 ›› Headquarters in New York City, NY Roanoke, LLC 40 West 17th St #2A New York, NY 10011 USA Phone: 01.917.686.1508 Fax: 01.212.656.1921 ›› Offices in Romania AZURE Software SRL 155, Calea Dorobantilor, 3rd floor Bucharest 1, Romania Phone: +40.21.230.20.92 Fax: +40.21.230.20.93 |
Siox Customer support |
 The application is installed on the service supplier's server and the beneficiary accesses services by means of the Internet network.details  The application runs on the customer's server system without integration between Siox and the customer's informatics platform.details  Server set up at the client's premises, with integration. By using the integration solution, Siox works as a communication module.details |